If you received defective, damaged, incorrect products, or if your order experienced problems with shipping or delivery, please reach out via the support portal for the fastest resolution.'
Please contact us regarding any assistance you require within 90 days of your order’s purchase date. After 90 days we are unable to guarantee that return, refund, or replacement assistance can be offered to remediate the order issue you experienced.
We only accept the return of one-time purchases and subscription orders. The order must be unopened and returned within 60 days of the sales date, as indicated from within your Yeaskin Account.
To receive a full refund, open a return ticket here and once your return has been accepted, please return by shipping your unopened order to one of our warehouses in accordance with the guidelines listed below.
We are unable to provide a full refund for orders that are marked as "Refused" or "Returned to Sender", including cases when customers refuse to fulfill the required customs payments or to pick up their orders held by the courier. These orders are not guaranteed to reach our warehouses and therefore eligible for a 50% refund. Original shipping fees are non-refundable. We provide replacement assistance as an alternative remediation for these types of orders.
Once our support team confirms that your refund has been processed, the funds may take up to 5-10 business days to return to your original method of payment. This is a standard banking time frame and will vary depending on your financial institution.
If you are enrolled in an active subscription and do not want to get charged for a new subscription order, you must cancel your subscription before its scheduled renewal date. You can cancel your subscription by opening a support ticket here. Cancelling your subscription after a renewal order has been created for you does not automatically undo the order’s creation.
Due to the automated process our warehouse fulfills and hands off orders to our logistics partners for shipping, we are unable to cancel an order that has been created in our system. Please follow our return policy to receive a full refund for your order.